Question 1

1. REFUND& EXCHANGE POLICY(Australian Consumer Law(ACL))

Accepted Answer

1. No refund or exchange for change of mind.
2. Refund or exchange available for major issues (e.g., defects, safety concerns, significant differences from description, functionality failure)
3. (For non-food items) If the issue is not major, we will repair it within a reasonable time. If not repaired, refund or exchange is available.
4. Keep your receipt as proof of purchase. The customer must have a valid receipt for a refund or exchange.
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Question 2

2. How to join hanaromart membership and how to earn point?

Accepted Answer

You could join our membership by asking our store staff and just enjoy your benefit.
(Amount purchased of 1% will earn points.
You will not be able to accumulate points if you present the card after payment. )

Question 3

3. Can I get refund without purchase receipt?

Accepted Answer

Exchange or refund only available with purchase receipts with you.

Question 4

4. Can I go any hanaromart to exchange or refund?

Accepted Answer

Exchange or refund only available store where you purchased.

Question 5

5. I left my belongings at the store.

Accepted Answer

We are not responsible for any items you leave behind.

Question 6

6. Use by and best before dates

Accepted Answer

Foods that must be eaten before a certain time for health or safety reasons should be marked with a use by date. Foods should not be eaten after the use by date and can’t legally be sold after this date because they may pose a health or safety risk.
 
Most foods have a best before date. You can still eat foods for a while after the best before date as they should be safe but they may have lost some quality. Foods that have a best before date can legally be sold after that date provided the food is fit for human consumption.
 
http://www.foodstandards.gov.au/consumer/labelling/dates/Pages/default.aspx

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