Please let me know
if you have any problems.
Frequently asked questions
1. How to contact Hanaro Mart?
2. How to join hanaro mart membership and how to earn point?
You could join our membership by asking our store staff and just enjoy your benefit.
(Amount purchased of 3% will earn points.
(excluding discount items, Meat, Fruits and Vegetables, Cigarettes, Kimchi, Rice cooker)
You will not be able to accumulate points if you present the card after payment. )
3. How to exchange or refund?
You could exchange or refund with receipt at the store you’ve purchased otherwise no exchange or refund applicable.
(Fresh meat, fruits and vegetable, frozen and chilled product cannot be exchange or refund after 24hours.)
we will refund the purchase price where you have simply changed your mind and you return the product to us unopened, in its original packaging and with clear proof of purchase.
4. Can I get refund without purchase receipt?
Exchange or refund only available with purchase receipts with you.
5. Can I go any hanaro mart to exchange or refund?
Exchange or refund only available store where you purchased.
6. I left my belongings at the store.
7. Can I buy alchol at the hanaro store?
8. Use by and best before dates
Do you have a question about Hanaromart one?
Have you tried our Frequently Asked Questions? We've got most of your queries covered.
Alternatively, you can call the Customer Service Centre on 16 Hanaromarts :